Terms of Sale –
Credit Card, we accept all major credit
cards and Pay Pal.
We do not ship C. O. D.
Shipping – Ladder
orders ship for free. Small parts under
$100 carry a flat rate shipping charge
of $7.50 unless bought in conjunction
with a larger purchase. Dock or Seawall
boarding steps ship for subsidized
freight, (check the individual product.)
Everyone seems to want “free freight”,
but nothing is free. Internet sellers
add fixed charges to cost. A ladder to
California might cost the seller $20
shipping while one to Michigan is only
$10, so the seller adds $15 to the price
and hope it all rounds out. It’s not
quite so simple with truck freight.
Instead of a $5-$10 discrepancy, the
difference in a truck freight shipment
might be $200.
Sales Tax – We are an
Indiana and Michigan company and all in-state sales,
MI or IN, will be subject to the
appropriate sales tax.
Out of state sales are free of Indiana
or Michigan
state tax. When you check out with an
out of state shipping address you will
not see any sales tax. This is something
you might pay attention to with some of
our large competitors. Companies with
locations in multiple states must
collect sales tax. If you buy a product
from a North Carolina company and you
live in Illinois, where they have a
subsidiary, you will pay Illinois sales
tax.
Damage in Shipment –
Please inspect all packages when they
are delivered. A box with a dented
corner may not necessarily have damaged
contents but must be reported to Fed Ex
at time of delivery. Refuse any packages
that are obviously damaged to the point
that contents may be missing.
Returns - Returns to:
21315 Buckingham Rd Elkhart, In
46516 - Google our
location, it’s a real building with our
name on it.
If something is defective, damaged or
not as described, we pay the return
shipping. If you change your mind, you
pay the shipping. Returns are not a
problem and credit card will be credited
within a week (often the same day) of
receipt of undamaged new merchandise.
Warranty – Contact us
about warranty before returning items.
E-mail works best. We usually won’t ask
for the defective part back if we can
determine its defective from a photo. We
usually will send a replacement or part
the same day you send a photo. |
| We warranty our
pontoon and dock ladders for five years. |
We wrestled with what the warranty
should be. We’re going to handle any
problems, directly without some
middleman so there was discussion about
a lifetime warranty. We have literally
sold tens of thousands of ladders in
thirty years and have replaced no more
than a handful. Ninety percent of which
were customer abuse. (kids using the top
or second rung as a diving board). But
in five years you’ll probably forget
where you bought it and if nothing goes
wrong in five years, it will probably
last a lifetime. If another company is
advertising a longer warranty, tell us
and we'll match it, but when you start
with a strong quality ladder there isn’t
much that can go wrong.
Canadian and foreign sales–
We cannot ship outside of the
continental USA. We get calls from our
Canadian neighbors who love our prices,
but we are just not set up to handle the
paperwork and additional shipping costs,
to send products to Canada or elsewhere
outside the continental USA. |
|